Power Communication For Positive Actions And Results
Objectives
This module of dynamic and hands-on 2day training will help your staff to:
- To Develop Better Communication Skill To Become More Influential And Effective
- To Build Communicating Skill To Handle Conflicts And Resolve Them
- To Be Able To Communicate With And Cope With Difficult People
- To Understand Human Behaviour As A Basis To Improve Communication
- To Understand The Basic Principles Of Communication
- To Understand The Key Barriers To Communication And Learn How To Overcome Them
- To Develop Persuasive Skill Through Effective Communication
Benefits
Some of the benefits participants will acquire from this module include:
- More Impactful Communication Among Staff
- Increased Efficiency In Getting Work Done
- Reduced Misunderstanding Leading To Greater Loss For The Organisation
- Increased Productivity
- Builds Better Relationship With Their Subordinates As Well As Their Bosses
- Effectively Handling Conflict In The Workplace
- Build More Confidence in Public Speaking and Presentations
Deliverables
- Video Evaluation Of Participants
Program Outline
Day 1
Unit 1: Understanding People: The Basis For Effective Communication
- Returning To The Basics – understanding human behaviour
- Understanding The Basic Needs Of People
- Discovering your thinking and communications preferences
- Adapting your style to engage and convince others (individual exercise with feedback)
- How To Inspire and Motivate Others
- Determining The Appropriate Channels Of Communication
- Role Play: How To Get People Pay Attention To You
Unit 2: Communicating To Improve Relationships
- Building Rapport With Others
- Using Sincere Praise In Building Relationships
- How To Use Influence To Win Over Others
- How To Use The Win-Win Negotiating Strategy
- Class Exercise: Liking Others And Getting Others To Like Us
Unit 3: Communicating With Difficult People
- Understanding What Makes People Difficult
- Overcoming Resistance Of Others
- Handling Conflict Effectively
- Resolving Conflict In The Workplace
- Role Play: Handling Difficult People In Action
Day 2
Unit 4: Effective Speaking And Writing
- Principles Of Effective Writing – Iinternal And External Memos
- How To Use Persuasive Writing To Get Results
- Principles Of Effective Speaking
- How To Use Persuasive Speaking To Get Results
- Public Speaking In Action
- High-impact presentations (Techniques And Practice Sessions)
- Live Video Exercise: Effective Presentation in Practice
Unit 5: Effective Communication For High Impact
- Understanding Your Target Audience
- Basic Principles Of Communication
- How To Overcome Barriers In Communication
- The Verbal And Non-Verbal Aspects Of Communication
- Class Exercise: Understanding The People You Are Communicating
Unit 6: Communication For Results
- The Art Of Questioning
- Handling Tough Questions
- The Art Of Effective Delegation
- How To Give And Receive Feedback Effectively
- Role Play: Handling Impromptu Questions
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