Supervisors play a critical role as a middle-party between staff and middle-level management. They are the important links between management and workers.
The supervisor works with and through people on a face-to-face, day-to-day basis. More importantly, supervisors are responsible for leading, motivating and organising their workforce so as to contribute effectively to the achievement of corporate and employee goals. Thus, they must be properly equiped with the necessary skills to deal with managing the performance of their subordinates.
Objectives
This 2-day course is designed to meet the practical needs of today's supervisors who are faced with increasing pressure to improve staff productivity, develop staff loyalty, enhance teamwork and maintain staff harmony. The following are some of the objectives of this course:
To allow supervisors to develop and update their knowledge and skills required in the supervision of work activities of the workforce
To increase the awareness of the supervisors' responsibilities when overseeing the people in their team
To develop more effective people skills in handling their subordinates
To provide supervisors with ideas, tools, and techniques which they can apply in their daily work of solving problems, making decisions, rewarding good work and monitoring staff activities
To support the supervisors' own continuous training and career development progress
Programme Outline
Day 1
Module 1:
Roles and Responsibilities of a Supervisor
Characteristics of a Good Supervisor
Examples of Poor Supervisors
Good Supervisory Skills at Work
Module 2:
Planning for the Future
Organising for Effectiveness
Controlling for Results
Leading the Right Direction
Module 3:
Leadership and the Various Leadership Styles
Leadership Models
Application of Effective Leadership
Case Studies of Leadership Challenges
Module 4:
Motivating your staff
Recognition and Reward
Career Development Role
Training and Development Role
Day 2
Module 5:
Staff Involvement through Delegation
Assigning vs Delegating
Principles of Effective Delegation
Monitoring Results of Delegation
Malaysian Case Study
Module 6:
Practical and Proven Problem-Solving Approaches
Problem-Solving Tools
Decision-Making Styles
Assessing the Impact of Decisions
Role Play
Module 7:
Dealing with Difficult Staff
Resolving Conflicts in the Workplace
Understanding Group Dynamics
Effective Communication
Module 8:
Maintaining Discipline
Counselling Role
Management Game
Evaluating Staff Performance
Improving Staff Perfomance
Note: This is an example only. All programmes will be specially customised to meet the unique needs of our clients
KL STRATEGIC CHANGE CONSULTING GROUP
1ST FLOOR, NO. 15 & 16, SEKSYEN 3, PEKAN BATU 11
JALAN BALAKONG, 43200 CHERAS, SELANGOR, MALAYSIA
| p: +603-9074-1129 | f: +603-9074-2667