Effective Supervisory Skills

Supervisors play a critical role as a “middle-party” between staff and middle-level management. They are the important links between management and workers.

The supervisor works with and through people on a face-to-face, day-to-day basis. More importantly, supervisors are responsible for leading, motivating and organising their workforce so as to contribute effectively to the achievement of corporate and employee goals. Thus, they must be properly equiped with the necessary skills to deal with managing the performance of their subordinates.

Objectives

This 2-day course is designed to meet the practical needs of today's supervisors who are faced with increasing pressure to improve staff productivity, develop staff loyalty, enhance teamwork and maintain staff harmony. The following are some of the objectives of this course:

  • To allow supervisors to develop and update their knowledge and skills required in the supervision of work activities of the workforce

  • To increase the awareness of the supervisors' responsibilities when overseeing the people in their team

  • To develop more effective “people” skills in handling their subordinates

  • To provide supervisors with ideas, tools, and techniques which they can apply in their daily work of solving problems, making decisions, rewarding good work and monitoring staff activities

  • To support the supervisors' own continuous training and career development progress

Programme Outline

  • Day 1

  • Module 1:

  • Roles and Responsibilities of a Supervisor

  • Characteristics of a Good Supervisor

  • Examples of Poor Supervisors

  • Good Supervisory Skills at Work

  • Module 2:

  • Planning for the Future

  • Organising for Effectiveness

  • Controlling for Results

  • Leading the Right Direction

  • Module 3:

  • Leadership and the Various Leadership Styles

  • Leadership Models

  • Application of Effective Leadership

  • Case Studies of Leadership Challenges

  • Module 4:

  • Motivating your staff

  • Recognition and Reward

  • Career Development Role

  • Training and Development Role

  • Day 2

  • Module 5:

  • Staff Involvement through Delegation

  • Assigning vs Delegating

  • Principles of Effective Delegation

  • Monitoring Results of Delegation

  • Malaysian Case Study

  • Module 6:

  • Practical and Proven Problem-Solving Approaches

  • Problem-Solving Tools

  • Decision-Making Styles

  • Assessing the Impact of Decisions

  • Role Play

  • Module 7:

  • Dealing with Difficult Staff

  • Resolving Conflicts in the Workplace

  • Understanding Group Dynamics

  • Effective Communication

  • Module 8:

  • Maintaining Discipline

  • Counselling Role

  • Management Game

  • Evaluating Staff Performance

  • Improving Staff Perfomance

Note: This is an example only. All programmes will be specially customised to meet the unique needs of our clients

KL STRATEGIC CHANGE CONSULTING GROUP

1ST FLOOR, NO. 15 & 16, SEKSYEN 3, PEKAN BATU 11

JALAN BALAKONG, 43200 CHERAS, SELANGOR, MALAYSIA

| p: +603-9074-1129 | f: +603-9074-2667

WWW.KLSCC.COM

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Address:-

H-1-1,Plaza Damas,

No 60 Jalan Sri hartamas 1,

Sri Hartamas, Kuala Lumpur 50480.

C A L L   U S   N OW at 

+6  012  390 3168 ( Dr Victor SL Tan)

+6  012  2685212 (Marketing Director Ms Jane Bee)

o3 6206 3586 (Office)

E M A I L   U S   N O W

victorsltan@klscc.com

janebee@klscc.com

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