Ability and competence in managing change require experience, operational knowledge, people skills and sound judgement. This workshop provides the most up-to-date practices and case studies of managing change in some of the top Malaysian companies. It also provides lessons of change from those large western corporations that have failed and floundered. It is a must for managers who want to develop a flexible and competitive environment that can sustain its continuous growth, market image and profitability.
Objectives
This 2-day practical, intensive and comprehensive workshop will equip managers with the necessary skills, knowledge, tools and techniques to manage change more effectively. As effective managers and leaders, some of the benefits you will acquire from this workshop include:
Understanding the conceptual framework of change management
Acquiring knowledge of the principles and practices of managing change
Applying tools and techniques of evaluating the need for change and the appropriate change strategies
Learning how to make positive change happen through people
Measuring and controlling the progress of changes made so as to take remedial measures, where necessary
Benefits
A dynamic and hands-on 2-day workshop to help your organisation's senior managers and managers to:
Develop fundamental change capabilities to compete
Achieve the knowledge and skill sets to manage successful change at all levels
Understand the characteristics of the changing workforce based on survey results
Learn the valuable lessons of change from international and regional companies
Implement a proven approach of successful change in your company
Programme Outline
Day 1
Module 1: Learning From The Lessons Of Change
Change Victims: Lessons From Asian Organisations
Why Many Change Programmes Failed
Key Change Issues Facing Malaysian Organisations
Change Winners: Best-Managed Organisations
Case Study: Malaysian Organisations at the Crossroad
Module 2: Strategic Change And Tools
The Integrated Strategic Change Model
Change Management: The Critical Line People, Process Strategy and Technology
How to Develop Change Programmes
Utilising Change Management Tools
Monitoring Change Success
Module 3: Reengineering Your Organisation To Compete
Business Process Reengineering (BPR)
How to Implement BPR in Your Organisation
Asian and International Case Studies of BPR
Cost/Benefit Analysis of BPR
Utilising BPR Tools
Day 2
Module 4: Redesigning Organisations
Redesigning Your Company to Compete
Implications of Organisation Structure
Linking Organisation Structure to Strategy
The Basis for Organisation Design
Case Study: A Redesigned Malaysian Organisation
Module 5: Changing Towards Customer-Driven
The Customer Service Myopia
Linking Customer Service to Organisation Performance
How to Develop a Compelling Customer Service Strategy
How to Measure Customer Satisfaction
Inculcating a Customer-Orientation Culture
Module 6: Implementing Successful Change
Change: The CEO's Imperative
Communicating Change Effectively
The Role of Change Agents
The Role of Corporate Planners
Rewarding Successful Change
The Learning Organisation Manual
All course participants will receive a set of valuable workshop materials which:
Provides a framework for managing change
Gives practical exercises of real change issues in organisations
Provides strategic analysis of industries
Identifies key issues of organisations and provides suggested solutions
Note: This is an example only. All programmes will be specially customised to meet the unique needs of our clients
KL STRATEGIC CHANGE CONSULTING GROUP
1ST FLOOR, NO. 15 & 16, SEKSYEN 3, PEKAN BATU 11
JALAN BALAKONG, 43200 CHERAS, SELANGOR, MALAYSIA
| p: +603-9074-1129 | f: +603-9074-2667